Local Patient Participation Report - 2013/14

Including Patient Survey Results & Action Plan for 2014 / 2015

Download Download the Local Patient Participation Report for 2013/14 in PDF format.
MS Word Download the Local Patient Participation Report for 2013/14 in MicroSoft Word format.

This report sets out an analysis of the results from the Patient Survey that took place in February 2014 and plans to implement changes at the surgery to improve services.


Action Plan for 2014/2015 to Improve Services

Link Actions Planned to improve services - 2014 - Read More


Patient Survey Results in Detail

Download Download Results of the Survey in PDF format (Dated 24/02/2014)
Download Download Original Blank Questionnaire in PDF format.

Link Download Survey Results (MS Word)

Link National GP Patient Survey Results 2013 - Comparison

Link My Health London Survey - Outcomes Report - Comparison


(a) Appointments at the Surgery

Up ButtonQu 1 - When did you last see a Doctor at the GP Surgery?

Answer Options Response Percent Response Count
In the past 3 months 64.6% 285
Between 3 and 6 months ago 18.8% 83
More than 6 months ago 15.6% 69
I have never been seen at my present GP Surgery 0.9% 4
answered question 441
skipped question 4

Q1 Chart

Qu 2 - If you haven’t seen a doctor in the past 6 months, why is that? (Please tick all the circles that apply)

Answer Options Response Percent Response Count
I haven’t needed to see a doctor 76.0% 79
I couldn’t be seen at a convenient time 11.5% 12
I couldn’t get to my appointment easily 13.5% 14
I don't like or trust the doctors 1.0% 1
Any other reason (please specify) 7.7% 8
answered question 104
skipped question 341

Q2 Chart

Qu 3 - How do you normally book your appointments to see a doctor or nurse at the Surgery? (Please tick all the circles that apply)

Answer Options Response Percent Response Count
In person 23.8% 102
By phone 88.8% 381
Online 6.5% 28
answered question 429
skipped question 16

Q3 Chart

Qu 4 - Which of the following methods would you prefer to use to book an appointment at the Surgery? (Please tick all the circles that apply)

Answer Options Response Percent Response Count
In person 29.4% 128
By phone 74.5% 324
Online 47.6% 207
By Email 16.6% 72
No preference 5.5% 24
answered question 435
skipped question 10

Q4 Chart

Qu 5 - In the past 6 months how easy have you found the following? (Please put a tick in one circle for each row)

Answer Options Haven’t tried Very Easy Fairly easy Not very easy Not at all easy Don’t know Response Count
Getting through on the phone 21 64 147 100 82 3 417
Speaking to a Doctor on the phone 173 27 30 33 43 88 394
Speaking to a Nurse on the phone 189 17 23 20 28 110 387
Obtaining test results by phone 128 71 74 24 22 71 390
answered question 422
skipped question 23

Q5 Chart

(b) Seeing your Doctor

Up ButtonQu 6 - In the past 6 months have you tried to see a Doctor fairly quickly? By fairly quickly we mean on the same day or in the next two weekdays that the Surgery was open.

Answer Options Response Percent Response Count
Yes 65.5% 273
No 29.7% 124
Can't Remember 4.8% 20
answered question 417
skipped question 28

Q6 Chart

Qu 7 - Think about the last time you tried to see a doctor fairly quickly. Were you able to see a doctor on the same day or in the next two weekdays that the Surgery was open.

Answer Options Response Percent Response Count
Yes 56.0% 232
No 37.7% 156
Can't Remember 6.3% 26
answered question 414
skipped question 31

Q7 Chart

Qu 8 - If you weren’t able to be seen during the next 2 weekdays that the Surgery was open, why was that? (Please tick all the circles that apply)

Answer Options Response Percent Response Count
There weren’t any appointments 74.3% 133
Times offered didn’t suit 14.0% 25
Appointment was with a Dr who I didn’t want to see 9.5% 17
A nurse was free but I wanted to see a Dr 1.7% 3
Can’t remember 8.9% 16
Another Reason (please specify) 8.9% 16
answered question 179
skipped question 266

Q8 Chart

Qu 9 - In the past 6 months, have you tried to book ahead for an appointment with a Doctor? By ‘booking ahead’ we mean booking an appointment more than two weekdays in advance.

Answer Options Response Percent Response Count
Yes 62.4% 256
No 31.7% 130
Can't Remember 5.9% 24
Comment 31
answered question 410
skipped question 35

Q9 Chart

Qu 10 - Last time you tried, were you able to get an appointment with a Dr more than 2 weekdays in advance?

Answer Options Response % Response Count
Yes 47.9% 190
No 40.1% 159
Can't Remember 12.1% 48
Comment 36
answered question 397
skipped question 48

Q10 Chart

(c) Arriving for your Appointment

Up ButtonQu 11 - How easy do you find getting into the building at the surgery?

Answer Options Response Percent Response Count
Very easy 80.0% 328
Fairly easy 17.8% 73
Not very easy 1.5% 6
Not at all easy 0.7% 3
answered question 410
skipped question 35

Q11 Chart

Qu 12 - How clean is the GP surgery?

Answer Options Response Percent Response Count
Very clean 52.6% 215
Fairly clean 42.8% 175
Not very clean 3.4% 14
Not al all clean 0.0% 0
Don't know 1.2% 5
answered question 409
skipped question 36

Q12 Chart

Qu 13 - In the Reception Area, can other patients overhear what you say to the Receptionist?

Answer Options Response Percent Response Count
Yes, but don’t mind 57.1% 232
Yes and am not happy about it 33.5% 136
No, other patients can’t overhear 4.2% 17
Don't know 5.2% 21
answered question 406
skipped question 39

Q 13 Chart

Qu 14 - How helpful do you find the receptionists at the Surgery?

Answer Options Response Percent Response Count
Very 41.2% 167
Fairly 44.0% 178
Not very 10.1% 41
Not at all 4.7% 19
Comment 54
answered question 405
skipped question 40

Q14 Chart

Qu 15 - How long after your appointment time do you normally wait to be seen?

Answer Options Response Percent Response Count
I don’t normally have appointments at a specific time 1.2% 5
I am normally seen on time 7.6% 31
Less than 5 minutes 5.4% 22
5 to 15 minutes 36.9% 150
15-30 minutes 29.1% 118
More than 30 minutes 18.5% 75
Can’t remember 1.2% 5
answered question 406
skipped question 39

Q15 Chart

Qu 16 - How do you feel about how long you normally have to wait?

Answer Options Response Percent Response Count
I don’t normally have to wait 21.8% 84
I have to wait a bit too long 42.2% 163
I have to wait far too long 20.2% 78
No opinion/doesn’t apply 15.8% 61
Comment 62
answered question 386
skipped question 59

Q16 Chart

(d) Seeing the Doctor you prefer

Up ButtonQu 17 - Is there a particular Doctor you prefer to see at the Surgery?

Answer Options Response Percent Response Count
Yes 65.8% 262
No 34.2% 136
answered question 398
skipped question 47

Q17 Chart

Qu 18 - How often do you see the Doctor you prefer?

Answer Options Response Percent Response Count
Always or most of the time 27.1% 103
A lot of the time 14.5% 55
Some of the time 33.2% 126
Never or almost never 11.1% 42
Not tried at this Surgery 14.2% 54
Comment 38
answered question 380
skipped question 65

Q18 Chart

(e) Opening Hours

Up ButtonQu 19 - How satisfied are you with the opening hours at the surgery?

Answer Options Response Percent Response Count
Very 35.5% 141
Fairly 34.3% 136
Neither satisfied nor dissatisfied 14.4% 57
Quite dissatisfied 9.6% 38
Very dissatisfied 3.0% 12
Don’t know opening hours 3.3% 13
answered question 397
skipped question 48

Q19 Chart

Qu 20 - As far as know is the surgery open … (Please put a tick in each row)

Answer Options Yes No Sometimes Don’t know Response Count
Before 8am ? 37 244 7 107 395
At lunchtime ? 159 94 9 120 382
After 6.30pm on Mondays ? 133 79 10 156 378
On Saturdays ? 30 218 17 121 386
On Sundays ? 9 270 4 99 382
answered question 402
skipped question 43

Q20 Chart

Qu 21 - Would you like the surgery open at additional times?

Answer Options Response Percent Response Count
Yes 78.0% 305
No 22.0% 86
answered question 391
skipped question 54

Q21 Chart

Qu 22 - Do you think the surgery should open...?

Answer Options Response Percent Response Count
Early mornings ? 41.1% 152
At lunchtime ? 16.8% 62
Late evenings ? 66.2% 245
On Saturday ? 65.1% 241
On Sunday ? 20.3% 75
answered question 370
skipped question 75

Q22 Chart

(f) Seeing a Doctor at the Surgery

Up ButtonQu 23 - The last time you saw a Doctor at the surgery how good was the Doctor at each of the following? (Please put a tick in one box for each row)

Answer Options Very good Good Neither good nor poor Poor Very poor Doesn’t apply Response Count
Giving you enough time 211 129 28 17 9 4 398
Asking about your symptoms 198 138 33 9 4 6 388
Listening 213 126 29 13 6 3 390
Explaining tests and treatments 188 113 30 9 10 35 385
Involving you in decisions about your care 178 108 39 18 12 31 386
Treating you with care and concern 196 128 26 17 14 6 387
Taking your problems seriously 193 122 32 20 14 5 386
answered question 401
skipped question 44

Q23 Chart

Qu 24 - Did you have confidence and trust in the doctor you saw?

Answer Options Response Percent Response Count
Yes, definitely 66.6% 265
Yes, to some extent 26.9% 107
No, not at all 4.8% 19
Don’t know/can’t say 1.8% 7
answered question 398
skipped question 47

Q24 Chart

(g) Seeing a Practice Nurse at the Surgery

Up ButtonQu 25 - How easy is it for you to get an appointment with a Practice Nurse at the surgery?

Answer Options Response Percent Response Count
Haven’t tried 18.7% 74
Very 29.8% 118
Fairly 38.6% 153
Not very 5.8% 23
Not at all 1.8% 7
Don’t know 5.3% 21
Comment 13
answered question 396
skipped question 49

Q25 Chart

Qu 26 - Last time you saw a Practice Nurse at the Surgery, how good did you find the Practice Nurse at each of the following? (Please put a tick in one box for each row)

Answer Options Very good Good Neither good nor poor Poor Very poor Doesn’t apply Response Count
Giving you enough time 178 139 11 5 3 51 387
Asking about your symptoms 140 106 26 5 1 97 375
Listening 160 119 20 10 1 67 377
Explaining tests and treatments 154 115 25 4 3 74 375
Involving you in decisions about your care 133 104 25 6 3 106 377
Treating you with care and concern 161 126 19 4 6 62 378
Taking your problems seriously 141 105 28 5 5 91 375
answered question 388
skipped question 57

Q26 Chart

(h) Your Overall Satisfaction

Up ButtonQu 27 - In general, how satisfied are you with the care you get at the Surgery?

Answer Options Response Percent Response Count
Very 46.0% 184
Fairly 38.3% 153
Neither satisfied nor dissatisfied 8.8% 35
Quite dissatisfied 5.8% 23
Very dissatisfied 1.8% 7
answered question 400
skipped question 45

Q27 Chart

Qu 28 - Would you recommend the Surgery to someone who has just moved to your local area?

Answer Options Response Percent Response Count
Yes 62.2% 248
Might 16.0% 64
Not sure 8.0% 32
Probably not 6.5% 26
Definitely not 5.0% 20
Don’t know 2.3% 9
answered question 399
skipped question 46

Q28 Chart

(i) Planning your Care

Qu 29 - Do you have any long-standing health problem, disability or infirmity? Please include anything that has troubled you over a period of time or that is likely to affect you over a period of time?

Answer Options Response Percent Response Count
Yes 48.1% 189
No 46.3% 182
Don’t know / Can’t say 5.6% 22
answered question 393
skipped question 52

Q29 Chart

Qu 30 - Have you had discussions in the past 12 months with a Doctor or Nurse about how best to deal with your health problems ?

Answer Options Response Percent Response Count
Yes 86.3% 164
No 13.7% 26
answered question 190
skipped question 255

Q30 Chart

Qu 31 - In these discussions…..

Answer Options Yes No Don’t know N/A Response Count
Did the doctor or nurse take notice of your views about how to deal with your health problem ? 134 12 8 7 161
Did the doctor or nurse give you information about the things you might do to deal with your health problem ? 125 18 7 9 159
Did you and the doctor or nurse agree how best to manage your health problem ? 116 28 7 6 157
Did the doctor or nurse give you a written document about the discussions you had about managing your health problem ? 40 93 10 13 156
Would you have liked a written plan summarising your discussion with the doctor or nurse ? 62 59 20 15 156
Did the doctor or nurse ever mention that you had something called a care plan ? 20 105 17 12 154
answered question 161
skipped question 284

Qu 32 - Do you think that having these discussions with your doctor or nurse has helped improve how you manage your health problems?

Answer Options Response Percent Response Count
Yes 40.7% 66
To some extent 38.3% 62
No 16.7% 27
Don’t know/can’t remember 4.3% 7
answered question 162
skipped question 283

Q32 Chart

(j) Other Services

Qu 33 - In the past 6 months have you had enough support from local services or organisations to help you manage your long-term health condition(s). Please think about all services and organisations, not just health services.

Answer Options Response Percent Response Count
Yes 26.2% 49
To some extent 18.2% 34
No 21.9% 41
Don’t know/can’t remember 3.2% 6
I have not needed such support 30.5% 57
answered question 187
skipped question 258

Q33 Chart

(k) About You

Up ButtonQu 34 - Are you male or female?

Answer Options Response Percent Response Count
Male 34.5% 134
Female 65.5% 254
answered question 388
skipped question 57

Q34 Chart

Qu 35 - How old are you?

Answer Options Response Percent Response Count
Under 18 0.5% 2
18 – 24 5.9% 23
25 – 34 19.7% 77
35 – 44 19.0% 74
45 – 54 23.6% 92
55 - 64 16.7% 65
65 - 74 9.2% 36
75 - 84 4.4% 17
85 and over 1.0% 4
answered question 390
skipped question 55

Q34 Chart

Qu 36 - Which of these best describes what you are doing at present? If more than one of these applies to you, please tick the main one ONLY

Answer Options Response Percent Response Count
Full-time paid work (30 hrs or more per week) 46.9% 181
Part-time paid work (under 30 hrs per week) 15.0% 58
Full-time education (school, college, university) 2.1% 8
Unemployed 6.5% 25
Permanently sick or disabled 5.2% 20
Fully retired from work 13.7% 53
Looking after the home 8.3% 32
Doing something else 2.3% 9
answered question 386
skipped question 59

Q36 Chart

Qu 37 - In general, how long does your journey take from home to work (door to door)?

Answer Options Response Percent Response Count
Up to 30 mins 56.0% 135
30 – 60 mins 24.5% 59
More than 1 hr 14.5% 35
I live on-site 5.0% 12
answered question 241
skipped question 204

Q37 Chart

Qu 38 - If you need to see a doctor at your GP surgery or health centre during your typical working hours, can you take time away from your work to do this?

Answer Options Response Percent Response Count
Yes 67.9% 159
No 32.1% 75
answered question 234
skipped question 211

Q38 Chart

Qu 39 - In general, would you say that your health is …

Answer Options Response Percent Response Count
Excellent 6.7% 25
Very good 27.8% 104
Good 40.6% 152
Fair 20.1% 75
Poor 4.8% 18
answered question 374
skipped question 71

Q39

Qu 40 - Do you have any of the following conditions? Please include problems due to old age. (Please tick all the boxes that apply to you)

Answer Options Response Percent Response Count
Deafness or severe hearing impairment 6.0% 20
Blindness or severe visual impairment 1.8% 6
A condition that substantially limits one or more basic physical activities, such as walking, climbing stairs, lifting or carrying 17.3% 58
A learning difficulty 1.8% 6
A long-standing psychological or emotional condition 9.0% 30
Other, including any long-standing illness 25.7% 86
I do not have a long-standing condition 54.9% 184
answered question 335
skipped question 110

Q40 Chart

Qu 41 - Are you a deaf person who uses sign language?

Answer Options Response Percent Response Count
Yes 0.5% 2
No 99.5% 382
answered question 384
skipped question 61

Q41 Chart

Qu 42 - Are you a parent or a legal guardian of any children aged under 16 years currently living in your home?

Answer Options Response Percent Response Count
Yes 31.9% 122
No 68.1% 261
answered question 383
skipped question 62

Q42 Chart

Qu 43 - Do you have carer responsibilities for anyone in your household with a long-standing health problem or disability?

Answer Options Response Percent Response Count
Yes 7.6% 29
No 92.4% 352
answered question 381
skipped question 64

Q43 Chart

 

(l) Demographics

Up ButtonQus 44 to 48 - Ethnic Groups

Ethnic Group %
British 70.05
Irish 1.82
Any other white background 9.90
 
White & Black Caribbean 0.26
White & Black African 0.52
White & Asian 3.13
Any other Mixed background 1.04
   
Indian 2.34
Pakistani 2.34
Bangladeshi 0.26
Any other Asian background 4.69
   
Caribbean 0.78
African 2.60
Any other Black background 0.26
   
Chinese 0.00
Any other ethnic group 0.00

Qu 49 - Which of the following best describes how you think of yourself?

Answer Options Response Percent Response Count
Heterosexual/straight 87.2% 313
Gay/Lesbian 1.7% 6
Bisexual 1.1% 4
Other 1.1% 4
I would prefer not to say 8.9% 32
answered question 359
skipped question 86

Q49 Chart

Qu 50 - Which of the following best describes your religion?

Answer Options Response Percent Response Count
None 20.3% 77
Buddhist 0.0% 0
Christian (incl. Church of England, Catholic, Protestant & other Christian denominations) 56.3% 214
Hindu 6.1% 23
Jewish 0.3% 1
Muslim 11.1% 42
Sikh 2.4% 9
Other 1.8% 7
Prefer not to say 1.8% 7
answered question 380
skipped question 65

Q50 Chart

Number of Respondents: 445

Date of Survey: 17th February 2014 to 23rd February 2014

Download Download Results of the Survey in PDF format (Dated 24/02/2014)
Download Download Original Blank Questionnaire in PDF format.

Link National GP Patient Survey Results 2013 - Comparison

Download Download Demographics Data Analysis by NHS England and Published in December 2013..

February / March 2014 Up Button