Patient Participation Group

2013/2014

Link Read More - Local Patient Participation Report - 2013/14


Patient Survey Results & Action Plan for 2014 / 2015

Download Download the Local Patient Participation Report for 2013/14 in PDF format.
MS Word Download the Local Patient Participation Report for 2013/14 in MicroSoft Word format.

This report sets out an analysis of the results from the Patient Survey that took place in February 2014 and plans to implement changes at the surgery to improve services.

 

Action Plan for 2014/2015 to Improve Services

Link Actions Planned to improve services - 2014 - Read More


Patient Survey Results in Detail

Download Download Results of the Survey in PDF format (Dated 24/02/2014)
Download Download Original Blank Questionnaire in PDF format.

Link Download Survey Results (MS Word)

Link National GP Patient Survey Results 2013 - Comparison

 


ARCHIVE

Patient Participation Report 2012

Monday 25th March 2013

PDF File Download Download

Our Patient group consists of 5 Females and 4 Males
We have 5 members from British/White origin
We have 1 member who is classified disabled.

(1) Practice Population Profile

  Age Range Male Female Total
Ealing Hammersmith & Hounslow 0-65 2127 2278 4405
Kingston & Richmond 0-65 498 502 1000
Surrey 0-65 1 0 1
  Age Range Male Female Total
Ealing Hammersmith & Hounslow 66-75 104 126 230
Kingston & Richmond 66-75 49 58 107
Surrey 66-75 0 0 0
  Age Range Male Female Total
Ealing Hammersmith & Hounslow 76 Plus 49 95 144
Kingston & Richmond 76 Plus 39 55 94
Surrey 76 Plus 0 1 1

 

  N/A Poor Fair Good Very Good Excellent
1.Length of time you had to wait for an appointment 3 16 16 4 4 20
2.Seeing a Doctor of your choice 8 8 13 12 10 12
3.Length of time spent in the waiting room to see the/Nurse 6 12 20 6 5 14
4.Level of satisfaction with the out of hours service. 36 0 7 4 8 8
5.The helpfulness of the Reception staff. 3 7 9 9 13 22
6.The helpfulness of other staff. 6 1 4 12 10 30
7. My overall satisfaction with this practice. 3 5 14 10 12 19

We received 63 survey forms back 100 forms were sent and handed out.

 

(2) Chart showing values of patient survey.

Chart

 
(3) General

Patients are invited to join our patient participation group  through advertisement on our Jayex system and posters in our surgery invites are held at Reception.

We have recently carried out a mini survey to gain patient opinion on how the surgery is running; we are very pleased with the result and have received many encouraging comments.

The negative comments were on the condition of the carpets it was felt by some patients that as we are running a clinical service the flooring should be clean and not stained, the group agreed that the flooring was unclean, we discussed the cleaning company cleaning all the carpets but it was felt that we would be better replacing the existing flooring. We have now had new flooring installed throughout the reception area, to the specifications outlined in our PPG. This non slip flooring is durable linoleum which is washable and complies with the CQC standards.

Waiting Time-some patients felt they wait too long in the waiting room to be seen by a health professional, the doctors explained that some patients have many complex problems that take longer to go through. One of our Doctors has increased her appointments duration times and lengthened her surgery in order to alleviate patient waiting times.  

ACTION PLAN

  • Continue to run Patient Participation meetings.
  • Actively pursue any patients showing an interest in joining our group.
  • Expand into a virtual patient participation group.
  • To consider using an on-line questionnaire.
  • To continue to update the practice premises as funding allows identified by patient needs.
  • To continue to review on line and telephone booking of appointments.
  • To participate in electronic prescribing project to allow patient access.
  • Continue to upload information to our web page.

 


Meeting on Wednesday 26th June 2012

In attendance: Available on request .

Meeting opened at 6:30PM by Kim Thatcher

  • We are continuously running a mini survey to gain patient opinion on how the surgery is performing; we are very pleased with the encouraging comments we received.
  • Minutes from last meeting were discussed and reviewed, updated attendees on flooring (collecting quotes).
  • This month’s results were as follows:

Appointment waiting time:    Fair
Dr’s Choice:                             Good
Time in Waiting Room:          Fair
Experience of out of hours:   Not Applicable
Receptionist/Helpful:              Excellent
Help from other staff:             Excellent
Satisfaction of Practice :       Fair
 

  • One of the group members voiced concerns over not being able to see a particular GP to discuss a recent diagnosis for six weeks. Dr Lynch explained we are aware of the shortage of appointments and plan to employ a salaried GP to work 8 sessions a week. Dr Lynch explained that she had been attending a lot of commissioning meetings as she was on the board but has recently resigned so will be more available in the Practice. Kim Thatcher advised that patients may have a longer wait if they wish to see a specific doctor so we have appointments available on the day and up to eight weeks in advance, patients can access these by telephone, calling into the surgery or through our web site booking on line.
  • All the people in the room said they found the receptionist helpful.
  • Kim informed the group about telephone consultation appointments, Dr Lynch explained the use of the appointments and how doctors can send text messages to patents informing them of new clinics that are being run, or when they can start booking for flu vaccinations etc. Texting can also be used to inform patients to make an appointment when their results are back and they need to discuss the result with a doctor. Dr Lynch explained that when possible the doctor who organised the test is generally the doctor who contacts them.
  • Dr Lynch explained the working week of each GP attached to the surgery also explained what each of our trainee doctors are. Our registrar is here to complete their training as a GP; during this time they take their final exams and leave us to embark on career in a practice somewhere in the uk.  F2 (Foundation Year 2) come to us on a rotation from the hospital in which time they spend four months experiencing work as a GP. ITP (Integrated Training Post) spend six months part time in the practice experiencing work as a GP. Our practice nurse team consists of Monday AM is Linda Morris, Monday PM and Extended hours Selvi Donald, Tuesday Thursday and Friday Selvi Donald and Wednesday Chowdanee (Savi) Fotedar. We have three health care assistants who carry out phlebotomy, patient monitoring and new patient health checks and smoking cessation clinics, they are Deborah Garrett, Claudia Keys and Corinne Pearne.
  • Flu criteria discussed; patients who are in a “at risk group” and anybody over the age of 65 are automatically offered a flu vaccination from our stock. Asthmatics do not fall in this group, however doctors feel that some asthmatics would benefit from this vaccination so would be offered one from our stocks. Any patient can ask for the flu vaccination we have designed slips of paper for this request to be given to the doctor, the doctor reviews the patients record and decides whether a flu vaccination is necessary and will issue a prescription for the patient to fill and make an appointment with the practice nurse to have it given. We run clinics from September once our stock has arrived. We plan to run two Saturday clinics as we have done in the previous two years, these have proved successful. Our first clinic will be held towards the end of September the second in October. The practice nurse will run clinics during the week throughout this time and doctors will continue to give patients vaccinations opportunistically so as not to miss anyone who should have it.
  • A group member was horrified at how many patients do not attend and waste the doctor’s time and appointments, the group felt we should fine patients who do not attend like the dentist do. Dr Lynch said unfortunately there is nothing we can do about this, Kim explained that we had just set a programme on our system to automatically remind patient the day before their appointment by sending a text message, this would be the second confirmation you would get as our system confirms appointments as they are made. Again this high lights the importance of patients informing us of any changes to their phone numbers.
  • Dr Lynch explained the reasons behind the strike. She explained that GP’s were not striking because of their workload but because of the government have rebuffed their original offer and the GP’s feel that if they do not make a stand the younger generation will suffer. Dr Lynch said that although the practice is supporting this stand we will be on the premises and available to any patients who need urgent medical care. The practice will not be doing any paperwork or routine appointments as their protest.
  • Kim thanked the group and invited them to join us again in three months, and that we will be informing all patients of our group and that anyone is welcome to join. We hope that you gain some satisfaction attending the meeting. The group all agreed they found it worthwhile and will be interested in being part of the group and some said they will mention it to people they know as they felt they benefited from coming.
  • Date of next meeting Tuesday 25th September 2012 @ 6:30

Meeting ended at 7:15PM

 


 

Meeting on Wednesday 22nd February 2012

In attendance: Available on request

INTRODUCTION

Kim Thatcher

  • We have recently carried out a mini survey to gain patient opinion on how the surgery is running; we are very pleased with the result and have received many encouraging comments.
  • We have recently employed a new practice nurse who also received some good comments.
  • The negative comments were on the condition of the carpets it was felt by some patients that as we are running a clinical service the flooring should be clean and not stained, the group agreed that the flooring was unclean, we discussed the cleaning company cleaning all the carpets but it was felt that we would be better replacing the existing flooring with some sort of lino but Dr Lynch will need to be persuaded as she does not like lino. Agree to get an estimate on of the group suggested a local flooring company in Whitton.  
  • Waiting Time-some patients felt they wait too long in the waiting room to be seen by a health professional, the doctors explained that some patients have many complex problems that take longer to go through.
  • A patient asked with all the changes being made how will this affect her? The group felt this was a good question. Dr lynch answered by explaining that  when the PCT go we will be part of a consortium called GWCC (Great West Clinical Commissioning Group) there are 12 members on the board who will have control of the budget. They will decide which services will be used by the consortium and how the budget will be disputed amongst them. Because the consortium covers a wide spectrum of practices the group has been decided into cells so that the appropriate services are offered accordingly. The cell that Little Park Surgery is in consist of local GP’s who meet regularly to discuss the needs of the area.
  • All practices in the area are encouraged to reduce their referrals Little Park Surgery hold two referral meeting a week and discuss the best management for a patient’s condition and if a referral is necessary or another service could be provided.
  • The PCT also monitor prescribing costs the team advise changes to patients medication the practice ensure all changes will not affect patient care, a patient asked what would happen if the patient did not want to change, Dr Lynch said no one would be forced to change any medication against their wishes, the patient would be invited in to discuss a suggested change with a GP.
  • As you may be aware there is work going on at West Middlesex Hospital this is in is in conjunction with the planned UCC (Urgent care centre) which will be at the front of the Hospital. This will be Split into two departments-A&E blue light and UCC everything else. Part of the service provided by the UCC will be to decide if a patient can best be treated by the hospital or by their GP. The UCC will refer patients to the appropriate centre.
  • Most practices in the area have upgraded to system one which enables the GP’s and walk in centres to share clinical care between services;

Dr Paska

  • Dr Paska discussed about how certain procedures now had a threshold before they could be carried out but this would be discussed with patients if it was felt certain types of surgery may be necessary.

 PATIENT QUESTION

  • Do you have to give permission?

Dr Lynch

  • Yes patient permission is needed to share their information; patient information can be hidden if the patient does not consent to information being shared.

If you are in an ambulance you get assessed by the paramedics, but what about a walk in or a non- urgent case?


MEETING CLOSED at 7PM

Next Meeting Tuesday 26th June 2012 at: 6:30pmUp Button